Cancellation and refund policy

All inspection bookings are paid online before the visit. This policy explains what happens when plans change.

Moving your appointment

• You can reschedule free of charge up to 24 hours before your arrival window.
• Inside 24 hours we will try to move the visit, but the slot may not be available.

Cancelling

• More than 24 hours before the visit: full refund.
• Less than 24 hours before the visit: refund of the fee less a callout charge covering the reserved slot and logistics.
• After the professional has arrived at the property: no refund, because the visit has begun.

When we cannot inspect

If nobody grants access, the address is wrong, or the property cannot be entered on the day, the visit counts as attempted. You can rebook by paying the logistics element again, or ask for a partial refund. If CribCheck cancels or fails to attend, you receive a full refund.

How refunds are paid

Refunds are approved by CribCheck operations and returned through the payment provider to the account you paid from, normally within 5 to 10 working days. Every refund is recorded against your booking with a receipt you can open from your dashboard. The free walkthrough is never charged, so it is never refunded.